Delivery & Order Information

Back Orders

If an item is listed as ‘Available on request’ or ‘New stock arriving’, you can place the item on back order. Back-ordered items will be dispatched with a subsequent order or when the stock arrives in the warehouse. You can establish the availability of items using the search bar at the top of this page.


Cancelling Orders

If you need to cancel an order, please call Customer Service on 01244 455700 during office hours. Please note that once orders have been sent to our warehouse to pack they cannot be cancelled. Backorders can be cancelled prior to dispatch.


Credit Facilities

Business credit facilities may be offered on application. If an online order is placed without a credit facility, you will be called to make a card payment before the order can be processed. To request a credit application form please email us at [email protected].


Dispatch Times

Orders received on weekdays before 2 pm will generally be dispatched on the same day. Orders received after 2 pm will generally be dispatched the following working day.

If your order is under your normal carriage free amount, it will be held and shipped with a future order. If you would like the order shipped immediately, please contact Customer Services and inform them that you are willing to pay postage to have the order shipped straight away.

If you are looking for a non-standard delivery, please ask the Customer Services team before you place your order. They may be contacted by email [email protected] or by phone: +44 (0) 1244 455700.


Delivery Charges

For deliveries to addresses within the UK there is no delivery charge for orders of £50+ trade value of in stock items.

For orders with a trade value of less than £50 a freight charge of £4.80 will apply.

Out of stock items are not counted in the order value.

For current delivery costs to addresses outside of the UK, please contact customer service by email [email protected] or by phone: +441244 455700.

Discounts 

Discounts are set by your Area Sales Manager.


Placing Orders

To place an order, you must be a CLC Wholesale account, holder. Orders must be paid for at the time of placement unless you have been issued with a credit account (see above). Proforma orders are accepted for customers intending to become an account holder with the company. You can place your order in any of the following ways:

To order online, log into your clcwholesale.com account, add items to your basket and submit your order.
To order via email, send your order to [email protected].
To order over the telephone, call us on 01244 455700.


Returns & Order Errors

Unless previously agreed with a CLC Wholesale representative, all items are sold on a firm sale basis. It is your responsibility to check deliveries received and notify us (within seven working days) if an item is faulty or has been incorrectly delivered to you. In this event please email us on [email protected] or call us on 01244 455700.

Items can ONLY be returned once a returns authorisation has been supplied by us. Authorised returns should be sent to CLC Wholesale, Unit 5 Glendale Avenue, Sandycroft Industrial Estate, Sandycroft, Deeside CH5 2QP.